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Terms & Conditions

Company : Dexiinc Co.,Ltd.

TERMS & CONDITIONS

Please read this information carefully as it contains important details about our store policy that may apply to you.

At Dexiinc Co.,Ltd  customer satisfaction is our No.1 goal. We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected shampooed and conditioned before leaving our warehouse. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture

TEXTURE DISCLAIMER

Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. It is part of the fun of buying and wearing premium quality virgin hair. Our hair is beautiful and unique, just like you!

COLOR DISCLAIMER

Since we only supply unprocessed virgin hair it comes in natural shades of 1B (Off Black). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! (Recommended to be done by a professional stylist)

PAYMENT TERMS

All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. We have zero tolerance for Credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary a representative will contact you promptly after your order has been placed. This may delay the shipping of your order

[warning]Once payment is made there are no cancellations of order

PRODUCT AVAILABILITY

If any product is out of stock, it will be shown as “sold out” and you will not be able to purchase that product. However you can send us an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold product for clients, the notification is a courtesy to let you know your product is back in stock.
Please note: Prices, specifications, and availability of products are subject to change without notice.

RETURN POLICY

Please feel free to return any eligible item within 15 days after receiving your original order.
Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.

Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly to ask for return approval. Returned items without RMA will not be accepted.

EXCHANGES

Dexiinc Co.,Ltd at its sole discretion, may exchange products under the following conditions:
Requests must be made within 15 business days of receipt of product(s). Any exchange request after 15 days will not be honored.
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way.
According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.
Product must be exchanged for something of equal or greater value. No refunds will be permitted.
In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value

SHIPPING DELAYS

All Express Shipments Require a Signature.
For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of DHL/Fedex. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust DHL/Fedex to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, zipcode, etc.) needed to deliver your package. Your order will be shipped via DHL/Fedex to the address you provide. It is extrem